Change Phone Category

This guide is to ensure proper procedure followed when their is a change of category required.

  1. When a change of phone category is needed, download the telephone / fax request form in intranet
  2. If it is a downgrade to category, inform NTU and we will change it immediately, else go to step 3.
  3. If it is an upgrade, please discuss with your head of department to help select the best category for you. Get their approval then send the approved form to NTU office.
  4. NTU will then process the application and will change the category once it has met with our approval.

The record shall be filed for future references.
This policy is subject to change at any time without prior notice.